Working with Pilot Projects on a really interesting service design project, BIKE RESCUE NYC: Reclaiming Abandoned Bicycles on the Streets of NYC. The project serves bike enthusiasts, local residents and business owners Read more
Posts from the ‘Service Design’ Category
More and more, space can be considered a platform for dynamic experiences, not a just a static container. So, how can designers prepare to design spaces that empower a more mobile, personal and participatory experience? Read more
In October of 2011 I presented a project at the Global Service Design Conference in San Francisco with colleague Ali Baba Attaie. The work is being managed by HelloLAB and challenges designers and business leaders to rethink the healthcare experience in underserved communities in New York City. In addition, our article on our work was accepted by Touchpoint, the Service Design Network quarterly and is now available for purchase.
Below is the article as it appears in the publication: Read more
I was recently asked to give some advice on how to go about teaching a Visual Thinking and Storytelling course and realized I had a lot to offer, but had never condensed it into a synopsis/example listing. So here is version 1.0 of my recommendations (version 2.0 will be coming soon)