WHY SPACE MATTERS: A Workshop at the 2014 Service Experience Conference

You can design a great service, but if your service is tied to a physical place, and the design of that space hasn’t figured into your blueprint, the whole thing can fall apart. Space and your physical environment can sometimes be taken for granted. Through the eyes of an architect’s mindset, I have developed a…

“NECK-DOWN” DESIGNING

In October of 2013 I lead a workshop for the Columbia University Chapter of Design For America and introduced students to design research methods aimed to unearth more rigorous discovery within their own research projects. For these students, it was important to get ‘out of their head’ and ‘into their body’. The methods I introduced…

CHANGING HOW WE CARE- Presentation

In October of 2011 I presented at the Global Service Design Conference in San Francisco with colleague Ali Baba Attaie from HelloLAB. The following includes our presentation slides and some comments about the project. HOW IT STARTED:  Ali and I met over a year ago at a conference on design, technology and innovation. His organization, hellosmile is a…

SPACE FOR SERVICES- WORKSHOP FOR ARCHITECTURE STUDENTS

More and more, space can be considered a platform for dynamic experiences, not a just a static container. So, how can designers prepare to design spaces that empower a more mobile, personal and participatory experience?[1] This was the question I posed to the students at the beginning of our half-day workshop at the gradate school…