Working with Pilot Projects on a really interesting service design project, BIKE RESCUE NYC: Reclaiming Abandoned Bicycles on the Streets of NYC. The project serves bike enthusiasts, local residents and business owners Read more
Posts from the ‘Service Design’ Category
More and more, space can be considered a platform for dynamic experiences, not a just a static container. So, how can designers prepare to design spaces that empower a more mobile, personal and participatory experience? Read more
In October of 2011 I presented a project at the Global Service Design Conference in San Francisco with colleague Ali Baba Attaie. The work is being managed by HelloLAB and challenges designers and business leaders to rethink the healthcare experience in underserved communities in New York City. In addition, our article on our work was accepted by Touchpoint, the Service Design Network quarterly and is now available for purchase.
Below is the article as it appears in the publication: Read more
I was recently asked to give some advice on how to go about teaching a Visual Thinking and Storytelling course and realized I had a lot to offer, but had never condensed it into a synopsis/example listing. So here is version 1.0 of my recommendations (version 2.0 will be coming soon)
helloLAB NY, NY
Creative direction for design strategy of pediatric dental ‘in-clinic’ and outreach healthcare programs in NYC, Creative Director, 2011 and on-going. helloLAB.org
Objective: Innovate the existing pediatric healthcare experience using design and design thinking to turn a treatment based culture into a preventive care model. Design space, experiences, products and services that help support healthcare providers and inspire and motivate families and communities to practice healthy habits.
Process: Test and implement fun, innovative, high quality pediatric products and practices using evidence-based design.
Outcome: Ongoing development of services that are accessible and connected to the communities they aim to serve and provide opportunities for personal and professional development and promote over all health.
WHAT WE DID:
The NYCer jammers were encouraged to spend 48 hours of one weekend (really only 8 hours when you added it all up) designing a new service system in groups of 4 to 8 people.
The theme of the jam was: SUPERHEROES
How we decided to use this theme was up to each group.
OUR FOCUS: Our group was interested in looking for new ways to learn. We ended up creating a new service for highly motivated, undeserved learners as an on-line platform.
WHY WE DID IT:
We were inspired by Steve, an attendee of the service design workshop, who came to learn more about service design as a way to evolve out of his current job title. We thought he could use this service to learn more about Service Design as well as many other ‘out of the box’ learning subjects.
HOW WE DID IT:
Our deliverable was a story/story board. Check out our work here: